TY - BOOK AU - Gross,Melissa AU - Mediavilla,Cindy AU - Walter,Virginia A. TI - Five steps of outcome-based planning and evaluation for public libraries AV - Z678 .G74 2016 U1 - 027.4 23 PY - 2016/// CY - Chicago PB - ALA Editions, an imprint of the American Library Association KW - Public libraries KW - Planning KW - Evaluation KW - Public services (Libraries) KW - Libraries and community KW - California KW - Case studies KW - Electronic books N1 - Includes bibliographical references and index; Outcomes, services and programs, and OBPE -- Gathering information -- Determining outcomes -- Designing programs and services -- Evaluating programs and services -- Sharing results -- Appendix A. Community assessment environmental scan : internal (library) factors -- Appendix B. Community assessment environmental scan : external (community) factors -- Appendix C. Community assessment : field questions to ask yourself -- Appendix D. Community assessment : sample interview and focus group questions UR - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4462088 ER -