Gross, Melissa, <br/><br/>
Five steps of outcome-based planning and evaluation for public libraries / 
Melissa Gross, Cindy Mediavilla, Virginia A. Walter. 
 - 1 online resource (117 pages) :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Outcomes, services and programs, and OBPE -- Gathering information -- Determining outcomes -- Designing programs and services -- Evaluating programs and services -- Sharing results -- Appendix A. Community assessment environmental scan : internal (library) factors -- Appendix B. Community assessment environmental scan : external (community) factors -- Appendix C. Community assessment : field questions to ask yourself -- Appendix D. Community assessment : sample interview and focus group questions. 
<br/><br/><label>ISBN: </label>9780838914175 9780838914151 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public libraries--Planning.<br/>Public libraries--Evaluation.<br/>Public services (Libraries)--Evaluation.<br/>Libraries and community.<br/>Public libraries--Planning--California--Case studies.<br/>Public libraries--Evaluation--California--Case studies.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>Z678  / .G74 2016 
<br/><br/><label>Dewey Class. No.: </label>027.4