Crisis management by apology corporate responses to allegations of wrongdoing / [electronic resource] :
Keith Michael Hearit.
- Mahwah, N.J. : Lawrence Erlbaum Associates, c2006.
- ix, 250 p.
- LEA's communication series .
- LEA's communication series. .
Includes bibliographical references (p. 219-240) and indexes.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Corporate image. Crisis management. Apologizing. Corporations--Public relations. Business communication.