Reason, Ben,  1972- <br/><br/>
Service design for business :  a practical guide to optimizing the customer experience / 
Ben Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan. 
 - 1 online resource (161 pages) :  illustrations (some color) 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781118988947 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .R435 2016 
<br/><br/><label>Dewey Class. No.: </label>658.8/12