TY - BOOK AU - Pepper,John ED - ProQuest (Firm) TI - What really matters: service, leadership, people, and values AV - HD9999.S74 P745 2007 U1 - 338.6/7092B 22 PY - 2007/// CY - New Haven PB - Yale University Press KW - Pepper, John, KW - Procter & Gamble Company KW - History KW - Success in business KW - Organizational effectiveness KW - Electronic books N1 - "Material from this book was first published in an earlier edition by Procter & Gamble in 2005"--T.p. verso; Perspectives from the president, CEO, and chairman of Procter & Gamble; Includes bibliographical references (p. [283]-288) and index; Introduction: My early years in business -- Foundations for success. Creating leadership brands-and keeping them young ; Let the consumer decide ; Going for the big win -- Staying in the lead. The rewards of doing good ; The power of community -- How we live our lives. A passionate sense of ownership ; The benefits of diversity and the challenge of achieving it ; A personal model for living ; A family affair -- Conclusion: Enduring values in an age of innovation -- Appendix 1: Biographies of key leaders -- Appendix 2: Redesigning your organizational structure to achieve your purpose; Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries UR - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=3420354 ER -