TY  - BOOK
AU  - Tax,Steve
ED  - ProQuest (Firm)
TI  - Service quality: a global perspective 
T2  - International journal of service industry management
AV  - HD9980.5 .S47 2003
PY  - 2003///
CY  - Bradford, England
PB  - Emerald Group Publishing
KW  - Industrial management
KW  - Service industries
KW  - Management
KW  - Electronic books
N1  - Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=232171
ER  -