TY  - BOOK
AU  - de Ruyter,DrKo
ED  - ProQuest (Firm)
TI  - Research in e-service
T2  - International Journal of Service Industry Management. No. 5
AV  - HF5548.32 .R47 2002
PY  - 2002///
CY  - Bradford, England
PB  - Emerald Group Publishing
KW  - Electronic commerce
KW  - Service industries
KW  - Management
KW  - Electronic books
N1  - Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=232165
ER  -