Information technology in the service society  a twenty-first century lever /  [electronic resource] : 
Committee to Study the Impact of Information Technology on the Performance of Service Activities ; Computer Science and Telecommunications Board ; Commission on Physical Sciences, Mathematics, and Applications, National Research Council. 
 - Washington, D.C. :  National Academy Press,  1994. 
 - xiii, 270 p. :  ill. 
<br/><br/>Includes bibliographical references. 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology.<br/>Service industries--Automation.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HC79.I55  / I5396 1994