Reinventing the patient experience strategies for hospital leaders / [electronic resource] :
Jon B. Christianson ... [et al.].
- Chicago : Health Administration Press, c2007.
- xii, 188 p.
- Management series (Ann Arbor, Mich.) .
- Management series (Ann Arbor, Mich.) .
Includes bibliographical references.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Hospital care--United States. Hospital patients--Care--United States. Hospitals--Administration.--United States