Lowenstein, Michael W.,  1942- <br/><br/>
The customer advocate and the customer saboteur :  linking social word-of-mouth, brand impression, and stakeholder behavior / 
Michael W. Lowenstein. 
 - 1 online resource (398 pages) :  illustrations 
<br/><br/>Includes bibliographical references (pages 337-347) and index. 
<br/><br/><label>ISBN: </label>9780873898119 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Customer services.<br/>Customer relations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L685 2011 
<br/><br/><label>Dewey Class. No.: </label>658.8/12