TY  - BOOK
AU  - Jurewicz,Lynn
AU  - Cutler,Todd
ED  - ProQuest (Firm)
TI  - High tech, high touch: library customer service through technology 
AV  - Z674.75.I58 J87 2003
U1  - 025.5/24 21
PY  - 2003///
CY  - Chicago
PB  - American Library Association
KW  - Libraries and the Internet
KW  - Public services (Libraries)
KW  - Technological innovations
KW  - Customer services
KW  - Library Web sites
KW  - Electronic books
N1  - Includes bibliographical references (p. 135-137) and index; Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=3001675
ER  -