Hirko, Buff. <br/><br/>
Virtual reference training  the complete guide to providing anytime, anywhere answers /  [electronic resource] : 
Buff Hirko, Mary Bucher Ross. 
 - Chicago :  American Library Association,  2004. 
 - v, 160 p. :  ill. 
<br/><br/>Includes bibliographical references (p. 153-155) and index. 
<br/><br/>Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up. 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)--Study and teaching--Washington (State)--Case studies.<br/>Electronic reference services (Libraries)--Study and teaching.<br/>Reference librarians--Training of.<br/>Reference librarians--In-service training.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>Z711.45  / .H57 2004 
<br/><br/><label>Dewey Class. No.: </label>025.5/24