Durrance, Joan C. <br/><br/>
How libraries and librarians help  a guide to identifying user-centered outcomes /  [electronic resource] : 
Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton. 
 - Chicago :  American Library Association,  2005. 
 - x, 183 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher. 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--Evaluation.<br/>Libraries--Evaluation.--United States<br/>Public services (Libraries)--Evaluation.<br/>Public services (Libraries)--Evaluation.--United States<br/>Public libraries--Evaluation--United States--Case studies.<br/>Libraries and community--United States.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>Z685.85  / .D87 2005 
<br/><br/><label>Dewey Class. No.: </label>027