Coffman, Steve. <br/><br/>
Going live  starting & running a virtual reference service /  [electronic resource] : 
Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. 
 - Chicago :  American Library Association,  2003. 
 - viii, 182 p. :  ill. 
<br/><br/>Includes bibliographical references (p. 157-176) and index. 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)<br/>Internet in library reference services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>Z711.45  / .C64 2003 
<br/><br/><label>Dewey Class. No.: </label>025.5/24