TQM journal : the international review of organizational improvement : formerly The TQM Magazine : selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference /
guest editors, professor Sam Ho, Dr. Jacques Martin and professor Claudio Baccarani.
- 1 online resource (113 pages) : illustrations, tables, graphs.
- TQM Journal, Volume 27, Number 2 1754-2731 ; .
Includes bibliographical references at the end of each chapters.