TY  - BOOK
AU  - Berman,Paula K.
TI  - Successful business process management: what you need to know to get results 
AV  - HD62.17 .B47 2014
U1  - 658 23
PY  - 2014///]
CY  - New York
PB  - American Management Association
KW  - Workflow
KW  - Management
KW  - Organizational effectiveness
KW  - Industrial management
KW  - Electronic books
N1  - Includes index; part one. Reviewing the definitions -- part two. Building an effective process system -- part three. Creating or revising a procedure -- part four. Making procedures real -- part five. Reviewing the skills required to make process improvement happen
UR  - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=1596425
ER  -