Berman, Paula K., <br/><br/>
Successful business process management :  what you need to know to get results / 
Paula K. Berman. 
 - 1 online resource (283 pages) 
<br/><br/> Includes index. 
<br/><br/>part one. Reviewing the definitions -- part two. Building an effective process system -- part three. Creating or revising a procedure -- part four. Making procedures real -- part five. Reviewing the skills required to make process improvement happen. 
<br/><br/><label>ISBN: </label>9780814434024 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Workflow--Management.<br/>Organizational effectiveness--Management.<br/>Industrial management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD62.17  / .B47 2014 
<br/><br/><label>Dewey Class. No.: </label>658