A guide to computer user support for help desk and support specialists  
c Fred Beisse.  
 - Boston, MA   Course Technology, Cengage Learning, c 
 - xviii, 670 p. :   ill.   24 cm. + 1 CD-ROM (4 3/4 in.) 
<br/><br/><label>ISBN: </label>9781133188605 
<br/><br/><label>LC Class. No.: </label>QA76.9.T43 B45 2013  / QA76.9.T43 B45 2013