TY  - BOOK
AU  - Baron,Steve
AU  - Hunter-Jones,Philippa
AU  - Warnaby,Gary
TI  - Service and service systems: provider challenges and directions in unsettled times 
T2  - Service systems and innovations in business and society collection,
AV  - HD49 .B277 2014
U1  - 658.4056 23
PY  - 2014///
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Crisis management
KW  - Emergency management
KW  - Disaster relief
KW  - Human services
KW  - unsettled times
KW  - consumption adequacy
KW  - service systems
KW  - public services
KW  - places
KW  - spatial service systems
KW  - Electronic books
N1  - Part of: 2014 digital library; Includes bibliographical references (pages 143-148) and index; 1. Living in unsettled times -- 2. Schools of thought -- 3. Consumption adequacy -- 4. A service science perspective: urban service systems -- 5. Urban service systems in unsettled times -- 6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times -- 7. Unsettled times: the case of the UK "big freeze" of 2010 -- 8. Bringing it altogether: purposeful proposals, challenges, and directions -- Notes -- References -- Index; Access restricted to authorized users and institutions
N2  - Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to below the level of consumption adequacy, where they are forced into a short-term focus on simple existence. In parallel, (service) organizations--utilities, transport, medical, cleaning, housing, education, broadcasting, national and local government-- may become ineffective or unavailable: in other words, beyond the means of a significant proportion of citizens. This book explores the effect of unsettled times on spatial service systems. It provides original insights for managers of service organizations (especially public services), policy makers, and service system researchers and students
UR  - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=1576566
ER  -