The little book of big customer satisfaction measurement / Ajit Rao, Subhash Chandra.

By: Rao, Ajit [author.]Material type: TextTextPublisher: Los Angeles, [California] : SAGE, 2012Copyright date: 2012Description: 1 online resource (164 pages)Content type: text Media type: computer Carrier type: online resourceISBN: 9788132111450 (e-book)Subject(s): Consumer satisfactionGenre/Form: Electronic books.Additional physical formats: Print version:: Little book of big customer satisfaction measurement.DDC classification: 658.812 LOC classification: HF5415.335 | .R36Online resources: Click to View
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Includes bibliographical references.

Description based on online resource; title from PDF title page (EBL, viewed December 1, 2016).

Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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