Brilliant Communication Skills, revised 1st edition (Brilliant Business) / Gill Hasson

Part 1 Chapter 1 What is communication? Knowing your communication style Chapter 2 Confident communication Chapter 3 Active listening and skilful questioning Chapter 4 Reading between the lines; feelings, emotions and attitudes Chapter 5 What to say, how to say it. Chapter 6 Put it in writing Part 2 Chapter 7 Putting it into practice

What does it take to be a successful communicator? Just about every job requires excellent communication skills. To get ahead at work you need to be able to express yourself clearly and understand the feelings, needs and intentions of others. So how can you make sure other people understand you and that you respond appropriately to other people? Whether it's giving a presentation, getting your point across in a meeting, or understanding the effects of body language, the proven tips and techniques provided in this book will get you communicating more effectively and successfully in no time * Explain yourself clearly, and get your point across easily * Know what to say to help others open up to you * Feel confident about communicating with a wide range of people.