Service science [electronic resource] : design for scaling and transformation / Cheng Hsu.
Material type: TextPublication details: Singapore ; Hackensack, NJ : World Scientific, c2009Description: xiv, 302 p. : illSubject(s): Multidisciplinary design optimization | Engineering services marketing | Service industries -- Design | System design -- Information resourcesGenre/Form: Electronic books.LOC classification: TA174 | .H78 2009Online resources: Click to ViewNo physical items for this record
Includes bibliographical references (p. 287-296) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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