International journal of service industry management. Volume 18, Number 5, Interdisciplinary insights on service activities [electronic resource].
Material type: TextPublication details: [Bradford, England] : Emerald, 2007Description: p. 447-554 : illOther title: IJSIM [Running title]Subject(s): Management | Service industries -- ManagementGenre/Form: Electronic books.LOC classification: HD9980.1 | .I57185 2007Online resources: Click to ViewNo physical items for this record
Includes bibliographical references.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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