The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.

By: Spector, Robert, 1947- [author.]Contributor(s): Reeves, Breanne O, 1980- [author.]Material type: TextTextPublisher: Hoboken, New Jersey : Wiley, 2017Copyright date: 2017Edition: Third editionDescription: 1 online resource (164 pages)Content type: text Media type: computer Carrier type: online resourceISBN: 9781119375371; 9781119375388Subject(s): Nordstrom (Firm) -- Management | Customer services -- United States -- Handbooks, manuals, etc | Department stores -- United States -- ManagementGenre/Form: Electronic books.Additional physical formats: Print version:: Nordstrom way to customer experience excellence : creating a values-driven service culture.DDC classification: 658.8/12 LOC classification: HF5415.5 | .S643 2017Online resources: Click to View
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Includes index.

Description based on print version record.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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