Measuring customer service effectiveness / Sarah Cook.

By: Cook, Sarah, 1955- [author.]Material type: TextTextPublisher: London, [England] ; New York, New York : Routledge, 2016Copyright date: 2004Description: 1 online resource (162 pages) : illustrationsContent type: text Media type: computer Carrier type: online resourceISBN: 9781351919012 (e-book)Subject(s): Customer services -- Quality control | Customer services -- Evaluation | Customer services -- ManagementGenre/Form: Electronic books.Additional physical formats: Print version:: Measuring customer service effectiveness.DDC classification: 658.8/12 LOC classification: HF5415.5 | .C665 2016Online resources: Click to View
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Includes bibliographical references and index.

Description based on print version record.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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