Smiling down the line : info-service work in the global economy / Bob Russell.

By: Russell, Bob [author.]Material type: TextTextSeries: Studies in comparative political economy and public policyPublisher: Toronto, Ontario ; Buffalo, New York ; London, England : University of Toronto Press, 2009Copyright date: 2009Description: 1 online resource (345 pages)Content type: text Media type: computer Carrier type: online resourceISBN: 9781442697850Subject(s): Call centers -- Management | Call center agents -- Employment | Call center agents -- Social conditionsGenre/Form: Electronic books.Additional physical formats: Print version:: Smiling down the line : info-service work in the global economy.DDC classification: 658.812 LOC classification: HE8788 | .R877 2009Online resources: Click to View
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Includes bibliographical references and index.

Description based on online resource; title from PDF title page (ebrary, viewed September 23, 2016).

Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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