Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel.

Contributor(s): Altinay, Levent [editor.] | Poudel, Surya [editor.]Material type: TextTextPublisher: Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015Copyright date: 2015Description: 1 online resource (283 pages)Content type: text Media type: computer Carrier type: online resourceISBN: 9781443886192Subject(s): Customer services -- Management | Service industries -- Customer services | Service industries -- Case studiesGenre/Form: Electronic books.Additional physical formats: Print version:: Enhancing customer experience in the service industry : a global perspective.DDC classification: 658.812 LOC classification: HF5415.5 | .E543 2015Online resources: Click to View
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Includes bibliographical references at the end of each chapters.

Description based on online resource; title from PDF title page (ebrary, viewed June 17, 2016).

Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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