A service engineering method for knowledge-intense person-oriented services / Philipp Menschner.
Material type: TextSeries: Research on IT/Service/Innovation/Collaboration ; Volume 4Publisher: Kassel, Germany : kassel university press, 2015Copyright date: 2015Description: 1 online resource (296 pages) : illustration, tablesContent type: text Media type: computer Carrier type: online resourceISBN: 9783862197958 (e-book)Subject(s): Computer service industry | Computer industry -- Customer servicesGenre/Form: Electronic books.Additional physical formats: Print version:: Service engineering method for knowledge-intense person-oriented services.DDC classification: 004.0687 LOC classification: HD9696.67.A2 | .M467 2015Online resources: Click to ViewIncludes bibliographical references.
Description based on online resource; title from PDF title page (ebrary, viewed June 9, 2016).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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