QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.

Contributor(s): Evardsson, Bo | Gustafsson, Anders | ProQuest (Firm)Material type: TextTextSeries: Managing service quality an international journal ; v.15, no. 2Publication details: Bradford, England : Emerald Group Publishing, c2005Description: 91 pSubject(s): Customer services -- Management | Service industriesGenre/Form: Electronic books.LOC classification: HF5415.5 | .Q857 2005Online resources: Click to View
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Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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