Detail process charting [electronic resource] : speaking the language of process / Ben B. Graham.

By: Graham, Ben BContributor(s): ProQuest (Firm)Material type: TextTextPublication details: Hoboken, N.J. : Wiley, c2004Description: xix, 187 p. : illSubject(s): Industrial organization -- Charts, diagrams, etc | Organization charts | Reengineering (Management) | Benchmarking (Management) | Organizational effectivenessGenre/Form: Electronic books.DDC classification: 658.4/02 LOC classification: HD38.153 | .G73 2004Online resources: Click to View
Contents:
Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
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Includes bibliographical references and index.

Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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