Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].

By: Darmawan, BudiContributor(s): Cox, Kimberly | Ragab, Bahaeldin | International Business Machines Corporation. International Technical Support Organization | ProQuest (Firm)Material type: TextTextSeries: IBM redbooksPublication details: Austin, TX : IBM, International Technical Support Organization, c2004Edition: 1st edDescription: xii, 170 p. : illSubject(s): Tivoli Business Systems Manager | IBM Tivoli service level advisor | Business -- Data processing -- Management | Electronic commerce -- Management | Information technology -- Management | Service-level agreementsGenre/Form: Electronic books.DDC classification: 658/.0285 LOC classification: HD30.37 | .D37 2004Online resources: Click to View
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"Tivoli software"--Cover.

"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.

"June 2004."

"SG24-7053-00."

Includes bibliographical references (p. 165-166) and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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