Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager [electronic resource] / [Edson Manoel ... et al.].

Contributor(s): Manoel, Edson | International Business Machines Corporation. International Technical Support Organization | ProQuest (Firm)Material type: TextTextSeries: IBM redbooksPublication details: Austin, TX : IBM, International Technical Support Organization, c2004Edition: 1st edDescription: xvi, 546 p. : illSubject(s): Tivoli Business Systems Manager | IBM Tivoli service level advisor | Business -- Data processing -- Management | Electronic commerce -- Management | Information technology -- Management | Service-level agreementsGenre/Form: Electronic books.LOC classification: HD30.37 | .S47 2004Online resources: Click to View
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"December 2004."

"SG24-6464-00."

Includes bibliographical references and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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