Understanding, managing, and implementing quality [electronic resource] : frameworks, techniques and cases / edited by Jiju Antony and David Preece.

Contributor(s): Antony, Jiju | Preece, David, 1967- | ProQuest (Firm)Material type: TextTextPublication details: London : Routledge, 2002Description: xxii, 232 p. : illSubject(s): Total quality management | ManagementGenre/Form: Electronic books.LOC classification: HD62.15 | .A58 2002Online resources: Click to View
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Includes bibliographical references and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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