High tech, high touch [electronic resource] : library customer service through technology / Lynn Jurewicz and Todd Cutler.

By: Jurewicz, LynnContributor(s): Cutler, Todd | ProQuest (Firm)Material type: TextTextPublication details: Chicago : American Library Association, 2003Description: viii, 142 p. : illSubject(s): Libraries and the Internet | Public services (Libraries) -- Technological innovations | Customer services -- Technological innovations | Library Web sitesGenre/Form: Electronic books.DDC classification: 025.5/24 LOC classification: Z674.75.I58 | J87 2003Online resources: Click to View
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Includes bibliographical references (p. 135-137) and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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