High tech, high touch [electronic resource] : library customer service through technology / Lynn Jurewicz and Todd Cutler.
Material type: TextPublication details: Chicago : American Library Association, 2003Description: viii, 142 p. : illSubject(s): Libraries and the Internet | Public services (Libraries) -- Technological innovations | Customer services -- Technological innovations | Library Web sitesGenre/Form: Electronic books.DDC classification: 025.5/24 LOC classification: Z674.75.I58 | J87 2003Online resources: Click to ViewNo physical items for this record
Includes bibliographical references (p. 135-137) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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