Going live [electronic resource] : starting & running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.

By: Coffman, SteveContributor(s): ProQuest (Firm)Material type: TextTextPublication details: Chicago : American Library Association, 2003Description: viii, 182 p. : illSubject(s): Electronic reference services (Libraries) | Internet in library reference servicesGenre/Form: Electronic books.DDC classification: 025.5/24 LOC classification: Z711.45 | .C64 2003Online resources: Click to View
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Includes bibliographical references (p. 157-176) and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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