Going live [electronic resource] : starting & running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.
Material type: TextPublication details: Chicago : American Library Association, 2003Description: viii, 182 p. : illSubject(s): Electronic reference services (Libraries) | Internet in library reference servicesGenre/Form: Electronic books.DDC classification: 025.5/24 LOC classification: Z711.45 | .C64 2003Online resources: Click to ViewNo physical items for this record
Includes bibliographical references (p. 157-176) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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