Writing for interaction crafting the information experience for Web and software Apps Linda Newman Lior.

Machine generated contents note: Section 1: Introducing the Information Experience Chapter 1. What is the information experience? Chapter 2. Design and development models Section 2: Understanding your users and their information needs Chapter 3. Getting to know your users Chapter 4. Gathering data about your users Chapter 5. Creating Your Personas Section 3: Designing your IX Strategy Chapter 6. Understanding User Reading Patterns Chapter 7. Applying Usability Principles Chapter 8. Creating Style Guidelines Section 4: Creating the information experience Chapter 9. Designing your Information Strategy Chapter 10. Writing the User Interface Text Chapter 11. Writing for Diverse Audiences Section 5: Evaluation Chapter 12. Evaluating the IX Experience

"Welcome to Writing for Interaction. Creating software and web applications requires collaboration and coordination between teams and groups, each working towards the common goal of providing the best possible user experience for their customers. While some product features and development roles, such as programmer, are clearly defined, the information users interact with and rely on for using your application, and the role of writing that information are less understood. This section introduces the concept of the information experience and how the flow of information provided within the user interface impacts how your customers interact with your application and their overall perception of the user experience. It also describes the components of the information ecosy stem, and how the information experience is part of that ecosystem. The chapter also discusses the difference between writing for web sites and writing for web applications"-- \c Provided by publisher