Making work visible (Record no. 64281)

MARC details
000 -LEADER
fixed length control field 05544nam a2200481 a 4500
001 - CONTROL NUMBER
control field EBC691886
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240120132455.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m o d |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
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008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110110s2011 enka s 000 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
Canceled/invalid LC control number 2011000262
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9780521190725 (hardback)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9780521176651 (paperback)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781139080033 (electronic bk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (MiAaPQ)EBC691886
035 ## - SYSTEM CONTROL NUMBER
System control number (Au-PeEL)EBL691886
035 ## - SYSTEM CONTROL NUMBER
System control number (CaPaEBR)ebr10470755
035 ## - SYSTEM CONTROL NUMBER
System control number (CaONFJC)MIL311241
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)726734774
040 ## - CATALOGING SOURCE
Original cataloging agency MiAaPQ
Transcribing agency MiAaPQ
Modifying agency MiAaPQ
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9802.3.U64
Item number X4763 2011
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 331.25/6
Edition number 22
245 00 - TITLE STATEMENT
Title Making work visible
Medium [electronic resource] :
Remainder of title ethnographically grounded case studies of work practice /
Statement of responsibility, etc. edited by Margaret H. Szymanski, Jack Whalen.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Cambridge ;
-- New York :
Name of publisher, distributor, etc. Cambridge University Press,
Date of publication, distribution, etc. 2011.
300 ## - PHYSICAL DESCRIPTION
Extent xxvii, 374 p. :
Other physical details ill.
490 1# - SERIES STATEMENT
Series statement Learning in doing : social, cognitive, and computational perspectives
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note Machine generated contents note: Introduction Margaret H. Szymanski and Jack Whalen; Part I. Work Practice Study in Historical Context: 1. Work practice and technology: a retrospective Lucy Suchman; 2. Engineering investigations: what is made visible in making work visible? Wes Sharrock and Graham Button; Part II. Applying Work Practice Methods: 3. Uncovering the unremarkable Peter Tolmie; 4. Work practices to understand the implications of nascent technology Francoise Brun-Cottan and Patricia Wall; 5. Tokyo to go: using field studies to inform the design of a mobile leisure guide for Japanese youth Diane J. Schiano and Victoria Bellotti; Part III. Practices around Documents: 6. Exploring documents and the future of work Jennifer Watts-Perotti, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis, and Gabriele McLaughlin; 7. New ways of working: the implications of work practice transitions Mary Ann Sprague, Nathaniel Martin, and Johannes A. Koomen; 8. Behind the scenes: the business side of medical records Nathaniel Martin and Patricia Wall; 9. Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry Tommaso Colombino, David Martin, Jacki O'Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland, and Antonietta Grasso; Part IV. The Customer Front: 10. Integrated customer service: re-inventing a workscape Jack Whalen and Marilyn Whalen; 11. Interactions at a reprographics store Erik Vinkhuyzen; 12. Ethnography-inspired technology for remote help-giving Jacki O'Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso, and Frederic Roulland; 13. Sign of the times at the department store: replacing paper with electronic signs Johannes A. Koomen; Part V. Learning and Knowledge Sharing: 14. Communal knowledge sharing: the EUREKA story Jack Whalen and Daniel G. Bobrow; 15. Designing document solutions for airline maintenance advisories Patricia Wall and Johannes A. Koomen; 16. Transforming information system design: enabling users to design Yutaka Yamauchi; 17. Rethinking how projects are managed: meeting communication across the organizational hierarchy Erik Vinkhuyzen and Nozomi Ikeya; Part VI. Competency Transfer: 18. Fujitsu learned ethnography from PARC: establishing the social science center Koji Kishimoto with a preface by Jack Whalen; 19. The work practice center of excellence Luke Plurkowski, Margaret H. Szymanski, Patricia Wall, and Johannes A. Koomen; 20. Transferring ethnographic competence: personal reflections on the past and future of work practice analysis Brigitte Jordan.
520 ## - SUMMARY, ETC.
Summary, etc. "In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies that show how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office, and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about how to conduct ethnographically grounded work-practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves"--
Assigning source Provided by publisher.
533 ## - REPRODUCTION NOTE
Type of reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Xerox Corporation
General subdivision Management.
610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Xerox Corporation
General subdivision Employees.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Organizational learning
Form subdivision Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Knowledge management
Form subdivision Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Human engineering
Form subdivision Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Work
General subdivision Social aspects
Form subdivision Case studies.
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Szymanski, Margaret H.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Whalen, Jack,
Dates associated with a name 1949-
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element ProQuest (Firm)
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Learning in doing.
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=691886">https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=691886</a>
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