Essential communications skills for managers. (Record no. 279960)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 06157nam a2200841 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC4790175 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240123170714.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170201s2017 nyu foa 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781631576546 |
| Qualifying information | paperback |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781631576553 |
| Qualifying information | (electronic bk.) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC4790175 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL4790175 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaPaEBR)ebr11332748 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaONFJC)MIL988887 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)970636800 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD30.3 |
| Item number | .S254 2017 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.45 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | St. John, Walter, |
| -- | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Essential communications skills for managers. |
| Number of part/section of a work | Volume I, |
| Name of part/section of a work | A practical guide for communicating effectively with all people in all situations / |
| Statement of responsibility, etc. | Walter St. John, Ben Haskell. |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | Practical guide for communicating effectively with all people in all situations. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | First edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | New York, New York (222 East 46th Street, New York, NY 10017) : |
| Name of producer, publisher, distributor, manufacturer | Business Expert Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2017. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (x, 237 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Source | rdacarrier |
| 490 1# - SERIES STATEMENT | |
| Series statement | Corporate communication collection, |
| International Standard Serial Number | 2156-8170 |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Section 1. Topic 1. Overview of the book -- Section 2. Topic 2. Fundamentals of communicating -- Topic 3. Important principles for sending and receiving communications -- Topic 4. Communications rights of employees -- Topic 5. Communications responsibilities of employees -- Topic 6. Communications responsibilities of managers -- Topic 7. Suggested communications training for managers -- Section 3. Topic 8. Communicating competencies required by managers -- Topic 9. The manager's availability for communicating -- Topic 10. Sizing up coworkers accurately -- Topic 11. Gaining mutual understanding -- Topic 12. Giving and getting feedback -- Topic 13. The benefits of obtaining and responding to employees' ideas and suggestions -- Topic 14. Dealing compassionately with employee's feelings -- Topic 15. Strategies of being noncommittal -- Topic 16. Protecting confidential information -- Topic 17. Creating a healthy communications climate -- Topic 18. Communicating attitudes and techniques that motivate employees -- Topic 19. Breaking down manager-employee barriers with small talk -- Topic 20. Offering employees credit for their achievements -- Topic 21. Giving and receiving praise comfortably -- Topic 22. Thinking before speaking to say what you mean -- Section 4. Topic 23. Personal qualities managers need to communicate effectively -- Topic 24. Realistic expectations -- Topic 25. Ethical standards -- Topic 26. Winning style of communicating -- Section 5. Topic 27. Communicating and relating strategies for safeguarding the manager's job -- Section 6. Topic 28. Communicating effectively in stressful situations -- Topic 29. Responding to complaints by angry employees -- Topic 30. Sharing bad news compassionately with employees -- Topic 31. Giving and receiving criticism effectively -- Topic 32. Giving and receiving apologies gracefully -- Topic 33. Communicating calmly during a crisis -- Topic 34. Disagreeing diplomatically with your boss -- Topic 35. Persuading employees who oppose your ideas -- Topic 36. Communication required to implement change -- Topic 37. Warning employees about tardiness and absenteeism -- Topic 38. Disciplining employees fairly -- Topic 39. Terminating employees the right way -- Topic 40. Resolving interpersonal conflict between employees -- Topic 41. Conducting a successful news conference -- Topic 42. Testifying competently in public hearings -- Topic 43. Speaking before a hostile group -- Topic 44. Preventing and controlling malicious rumors -- Index. |
| 506 1# - RESTRICTIONS ON ACCESS NOTE | |
| Terms governing access | Access restricted to authorized users and institutions. |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into "Things to Know" and "Things to Do." |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Title from PDF title page (viewed on February 1, 2017). |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Communication in management. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Writing Tips |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Workplace Situations |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Workplace Communications |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Speechmaking |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Speaking Confidently |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Persuasive Communication |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Reading Tips |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Management Skills |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Managerial Communications |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Gender-Neutral |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Listening Tips |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Managerial Performance |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Diversity Communication |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Conflict Resolution |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communication Skills |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communication Reference Guide for Managers |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communication Mistakes |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communication Guide for Managers |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communication Fundamentals |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communication Effectiveness for Managers |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communicating Strategies |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communicating under Stress |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communication |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communicating with Employees |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communicating in the Workplace |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communicating in a Crisis |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communicating Effectively |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Communicating for Managers |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Haskell, Ben, |
| Relator term | author. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| International Standard Book Number | 9781631576546 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Corporate communication collection. |
| International Standard Serial Number | 2156-8170 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4790175">https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4790175</a> |
| Public note | Click to View |
No items available.