The patient paradigm shifts : (Record no. 270613)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 04430nam a2200793 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC4697909 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240121100358.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170303s2017 nyua foab 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781631574108 |
| Qualifying information | e-book |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781631574092 |
| Qualifying information | paperback |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC4697909 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL4697909 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaPaEBR)ebr11271891 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaONFJC)MIL957565 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)960164966 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 043 ## - GEOGRAPHIC AREA CODE | |
| Geographic area code | n-us--- |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | RA395.A3 |
| Item number | C426 2017 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 362.10973 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chan, Judy L., |
| -- | author. |
| 245 14 - TITLE STATEMENT | |
| Title | The patient paradigm shifts : |
| Remainder of title | profiling the new healthcare consumer / |
| Statement of responsibility, etc. | Judy L. Chan. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | First edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | New York, New York (222 East 46th Street, New York, NY 10017) : |
| Name of producer, publisher, distributor, manufacturer | Business Expert Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2017. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (xxiii, 222 pages) : |
| Other physical details | illustrations. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Source | rdacarrier |
| 490 1# - SERIES STATEMENT | |
| Series statement | Healthcare management collection, |
| International Standard Serial Number | 2333-861X |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index. |
| 506 ## - RESTRICTIONS ON ACCESS NOTE | |
| Terms governing access | Access restricted to authorized users and institutions. |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Title from PDF title page (viewed on March 3, 2017). |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Patient-centered health care |
| Geographic subdivision | United States. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Medical care |
| Geographic subdivision | United States. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Medical technology |
| General subdivision | Social aspects |
| Geographic subdivision | United States. |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Patient-Centered Care. |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Delivery of Health Care. |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Biomedical Technology. |
| 651 #2 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Geographic name | United States. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Affordable Care Act (ACA) |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | big data |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | consumer |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | consumerism |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | consumer profile |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | cost of health care |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | customer |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | EHR adoption |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | health |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | healthcare |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | health information exchange |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | health insurance |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | healthcare transformation |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | interoperability |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | ObamaCare |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | patient |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | patient-turned-consumer |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | precision medicine |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | transparency |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| International Standard Book Number | 9781631574092 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Healthcare management collection. |
| International Standard Serial Number | 2333-861X |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4697909">https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4697909</a> |
| Public note | Click to View |
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