Sustainable service / (Record no. 260752)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 04396nam a2200565 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC4571753 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240123163558.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160715s2016 nyu foab 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781631574610 |
| Qualifying information | paperback |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781631574627 |
| Qualifying information | (electronic bk.) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC4571753 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL4571753 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaPaEBR)ebr11231818 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaONFJC)MIL935190 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)952663069 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .V557 2016 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Volfson, Adi, |
| -- | 1971-, |
| -- | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Sustainable service / |
| Statement of responsibility, etc. | Adi Wolfson. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | First edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | New York, New York (222 East 46th Street, New York, NY 10017) : |
| Name of producer, publisher, distributor, manufacturer | Business Expert Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2016. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (138 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Source | rdacarrier |
| 490 1# - SERIES STATEMENT | |
| Series statement | Service systems and innovations in business and society collection, |
| International Standard Serial Number | 2326-2699 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (pages 123-132) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. The "evolution" of service and sustainability -- 2. Sustainability and service -- 3. Evaluating sustainable services -- 4. Physical resource assessment -- 5. Sustainability as a value -- 6. Trends in service science -- 7. From single service to whole service -- 8. What next? -- Index. |
| 506 1# - RESTRICTIONS ON ACCESS NOTE | |
| Terms governing access | Access restricted to authorized users and institutions. |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Service and the service dominant logic driving today's global economy influence every aspect of our lives, in the process, shaping our social and natural environments. This scenario dictates that new ways to provide services must be offered that will enrich service systems and service networks with added values and benefits, ultimately to yield sustainable services. To put sustainability into practice and generate sustainable services will require more than merely implementing efficient physical resource management in the production, delivery, and use of services. First and foremost, sustainable service is that which fulfills customer needs and can be perpetuated for long periods of time without negatively influencing the customer's natural or social environment. In addition, sustainable services should integrate smart use of nonphysical resources with environmentally and socially aware behaviour, and take into account the service's potential short- and long-term effects, on both the local and the global scales. As service systems and networks will undoubtedly become much more complex and specific in the future, they will require better coordination of the various actors, whether human or not, and better synchronization of the value production and delivery processes. These services should comprise three levels: (1) unidirectional value exchange from supplier to consumer, (2) bidirectional value co-creation between provider and customer, and (3) return of values by simultaneous co-generation of direct and indirect values by a provider and a customer to other customers (i.e., 3D services). Finally, the production of 3D services will enable the provision of long-term and indirect values and the co-creation of values with many indirect actors and even with the next generations. Moreover, sustainable services will be based on the generation of environmental, social, and economic values integrated into the provision of sustainability as a value, resembling the provision of ecosystem services. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Title from PDF title page (viewed on July 15, 2016). |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Sustainability. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Carbon footprint |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | CleanServ |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Smart city |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Service |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Sustainability |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| International Standard Book Number | 9781631574610 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Service systems and innovations in business and society collection. |
| International Standard Serial Number | 2326-2699 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4571753">https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4571753</a> |
| Public note | Click to View |
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