Transforming health care Virginia Mason Medical Center's pursuit of the perfect patient experience /

Kenney, Charles.

Transforming health care Virginia Mason Medical Center's pursuit of the perfect patient experience / [electronic resource] : Charles Kenney. - Boca Raton : CRC Press, 2011. - xxii, 223 p. : ill.

Includes bibliographical references and index.


Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.






Virginia Mason Medical Center.


Health services administration--United States.
Health facilities--Administration--Standards--United States.
Medical care--United States.


Electronic books.

RA971 / .K4393 2011

362.12068