The Future of Service Post-COVID-19 Pandemic, Volume 1 : Rapid Adoption of Digital Service Technology.
Lee, Jungwoo.
The Future of Service Post-COVID-19 Pandemic, Volume 1 : Rapid Adoption of Digital Service Technology. - 1st ed. - 1 online resource (232 pages) - The ICT and Evolution of Work Series . - The ICT and Evolution of Work Series .
Intro -- Preface -- Third-Order Effects of Technology Adoption: Chapter 1 -- Cases of Digital Technology Adoption in Services: Chapters 2-7 -- Policy Implications for Digital Technology Adoption in Services: Chapters 8-10 -- References -- Contents -- 1 Preparing for Accelerated Third Order Impacts of Digital Technology in Post Pandemic Service Industry: Steep Transformation and Metamorphosis -- 1.1 Introduction -- 1.2 Digital Technology Adoption: Three Orders of Effects -- 1.3 Three Orders of Effects of Digital Technology in Services: Cases in Chapters 2 Through 7 -- 1.3.1 Discussions: Three-Orders of Effects of Digital Technology on Services -- 1.3.2 First-Order Effect: Convergent Services -- 1.3.3 Second-Order Effect: Re-engineered Services -- 1.3.4 Third-Order Effect: Dynamic Services -- 1.4 Conclusion -- References -- 2 How the COVID-19 Pandemic Is Reshaping the Education Service -- 2.1 Introduction -- 2.2 Recent Trends in Education Services: Digital Transformation -- 2.2.1 Expansion of Distance Education -- 2.2.2 Development and Expansion of Educational Technologies -- 2.3 Concerns and Limitations in Digital Transformation in the Education Services -- 2.3.1 Poor Motivation Management -- 2.3.2 Negative Effects of IT Devices in Education -- 2.3.3 Educational Inequality by Digital Divide -- 2.4 Japanese Education Services During the COVID-19 Pandemic -- 2.4.1 On the Introduction of the Distance Education -- 2.4.2 Reactions to the Distance Learning -- 2.5 The Education Service After COVID-19 -- 2.5.1 Further Acceleration of Digital Transformation in the Education Service -- 2.5.2 Changing Roles of Instructors -- 2.5.3 Further Investment in ICT Infrastructure in the Education Service -- 2.6 Conclusions -- Author's Insight -- References -- 3 Rethinking Higher Education Post COVID-19 -- 3.1 Introduction -- 3.2 Universities as Services. 3.3 COVID-19's Impact on Higher Education -- 3.4 Research Approach -- 3.4.1 Data Analysis -- 3.5 The Delivery of Higher Education During and After the Pandemic -- 3.5.1 Changes in Delivery -- 3.5.2 Challenges in Online Learning -- 3.5.3 Student Management -- 3.6 Management of Universities -- 3.6.1 Financial Challenges -- 3.6.2 Changing Priorities -- 3.6.3 Resource Management -- 3.7 Discussion -- 3.8 Conclusion -- Appendix A -- Author's Insight -- References -- 4 Transformative Value Co-creation in Healthcare Services in the COVID-19 Era: The Case of Centro Cardiologico Monzino -- 4.1 Introduction -- 4.2 Research Setting: Centro Cardiologico Monzino -- 4.3 Service Ecosystems and Transformative Value Co-creation in Centro Cardiologico Monzino -- 4.3.1 Newfangled Actors Engagement -- 4.3.2 Resource Integration for Transformative Value -- 4.3.3 Newly Emerging Barriers and Tensions -- 4.4 Transformative Value Co-creation Framework with New-Fangled Actors -- 4.5 Conclusions and Managerial Implications -- Authors' Insight -- References -- 5 Technology Perception and Productivity Among Physicians in the New Norm Post-pandemic: A Dynamic Capabilities Perspective -- 5.1 Introduction -- 5.2 Electronic Medical Record (EMR) System in Healthcare Service -- 5.3 Theory and Hypotheses Development -- 5.3.1 Dynamic Capabilities Theory -- 5.3.2 A Unified Theory of Acceptance and Use of Technology (UTAUT2) -- 5.3.3 Conceptual Framework -- 5.4 Methodology -- 5.4.1 Data and Sampling Design -- 5.4.2 Content Validity -- 5.4.3 Results -- 5.5 Healthcare Service Management Insights and Lessons Learned -- 5.6 Conclusion -- Appendix: Full List of Survey Instruments -- Authors' Insight -- References -- 6 How COVID-19 Has Changed the Digital Trajectory for Professional Advisory Firms -- 6.1 Introduction: Why This Chapter Is Important. 6.2 Method: Collection and Understanding of Evidence from the Field -- 6.3 Theoretical Framework -- 6.3.1 Theories Describing the Empirical Context of Professional Advisory Firms -- 6.3.2 Theoretical Fields: Change and Digital Transformation -- 6.3.3 Lasting Implications of Technological Shifts in Organizational Systems and Society -- 6.4 Findings and Data Analysis: What We Learned from the Field -- 6.4.1 What Digital Effects Did We See for Professional Advisors? -- 6.4.2 Have Change Barriers Been Broken? -- 6.4.3 What Does This Mean for the Future? -- 6.5 Discussion: Rapid Digital Transformation of Professional Advisory Firms -- 6.5.1 How Can We Understand Digital Transformation During the COVID-19 Outbreak? -- 6.5.2 A Shifted Digital Trajectory Departing from the New Normal -- 6.6 Conclusion -- Authors' Insight -- References -- 7 The Lotus in the Mud: A Conceptual Model of Livestream Yoga Service Experience -- 7.1 Introduction -- 7.2 The Origin, Globalization and Utility of Yoga -- 7.3 An Overview of Yoga Consumers -- 7.4 The Impact of COVID-19 on Yoga Service Sector -- 7.5 The Case for Studying Livestream Yoga Service Experience -- 7.6 Conceptual Model of the Yoga Livestream Service Experience -- 7.6.1 Antecendents of Livestream Yoga Service Experience-Teaching Factors -- 7.6.2 Antecedents of Livestream Yoga Service Experience-Technological Factors -- 7.6.3 Dimensions of Livestream Yoga Service Experience -- 7.6.4 Consequences of Livestream Yoga Service Experience -- 7.7 Discussion -- Appendix -- Author's Insights -- References -- 8 Technology and Innovation to Weather the Storm?-A Case Study of the Role of Technology and Innovation for Startup Survival in Shanghai, China -- 8.1 Introduction -- 8.2 Case Description -- 8.2.1 Responses to COVID-19 in China -- 8.2.2 Startup Cases: Impacts and Responses -- 8.3 Discussion. 8.3.1 Use of Online Technologies -- 8.3.2 The Role of Entrepreneurship Ecosystem for the Startup Survival -- 8.4 Concluding Remarks -- Authors' Insights -- References -- 9 Enhancing Transportation Service Experience in Developing Countries: A Post Pandemic Perspective -- 9.1 Introduction -- 9.2 Transportation in Nigeria -- 9.3 Case Study Analysis of COVID-19 Induced Transport Service Delivery in Lagos, Nigeria -- 9.3.1 Quantitative Data Analysis and Result -- 9.3.2 Qualitative Data Analysis and Result -- 9.4 Enhancing Transport Service Experience -- 9.4.1 Customer Engagement -- 9.4.2 Service Design -- 9.4.3 Service System and Process -- 9.4.4 Newly Emerging Product-Service Systems -- 9.5 Conclusion -- Appendix -- Author's Insight -- References -- 10 Post-pandemic Penury of the Financially Marginalized in India: Coping with the New Normal -- 10.1 Introduction -- 10.2 Impact of COVID 19 -- 10.3 Measures Taken by Government of India to Alleviate the Problems -- 10.4 Implications of the Package for the Poor People and Micro Small and Medium Enterprises -- 10.4.1 Suggestions for Easing Out the Credit Delivery Challenges -- 10.5 Category Wise Requirements, Measures Taken by the Government and Identification of Gaps -- 10.5.1 High Impact Category -- 10.5.2 Medium Impact Category -- 10.5.3 Low Impact Category -- 10.6 Suggestions by the Experts Not Yet Implemented by the Government of India -- 10.7 Coping with a New Normal -- 10.8 Conclusion -- Authors' Insights -- References.
9789813341265
Electronic books.
HF5549-5549.5
The Future of Service Post-COVID-19 Pandemic, Volume 1 : Rapid Adoption of Digital Service Technology. - 1st ed. - 1 online resource (232 pages) - The ICT and Evolution of Work Series . - The ICT and Evolution of Work Series .
Intro -- Preface -- Third-Order Effects of Technology Adoption: Chapter 1 -- Cases of Digital Technology Adoption in Services: Chapters 2-7 -- Policy Implications for Digital Technology Adoption in Services: Chapters 8-10 -- References -- Contents -- 1 Preparing for Accelerated Third Order Impacts of Digital Technology in Post Pandemic Service Industry: Steep Transformation and Metamorphosis -- 1.1 Introduction -- 1.2 Digital Technology Adoption: Three Orders of Effects -- 1.3 Three Orders of Effects of Digital Technology in Services: Cases in Chapters 2 Through 7 -- 1.3.1 Discussions: Three-Orders of Effects of Digital Technology on Services -- 1.3.2 First-Order Effect: Convergent Services -- 1.3.3 Second-Order Effect: Re-engineered Services -- 1.3.4 Third-Order Effect: Dynamic Services -- 1.4 Conclusion -- References -- 2 How the COVID-19 Pandemic Is Reshaping the Education Service -- 2.1 Introduction -- 2.2 Recent Trends in Education Services: Digital Transformation -- 2.2.1 Expansion of Distance Education -- 2.2.2 Development and Expansion of Educational Technologies -- 2.3 Concerns and Limitations in Digital Transformation in the Education Services -- 2.3.1 Poor Motivation Management -- 2.3.2 Negative Effects of IT Devices in Education -- 2.3.3 Educational Inequality by Digital Divide -- 2.4 Japanese Education Services During the COVID-19 Pandemic -- 2.4.1 On the Introduction of the Distance Education -- 2.4.2 Reactions to the Distance Learning -- 2.5 The Education Service After COVID-19 -- 2.5.1 Further Acceleration of Digital Transformation in the Education Service -- 2.5.2 Changing Roles of Instructors -- 2.5.3 Further Investment in ICT Infrastructure in the Education Service -- 2.6 Conclusions -- Author's Insight -- References -- 3 Rethinking Higher Education Post COVID-19 -- 3.1 Introduction -- 3.2 Universities as Services. 3.3 COVID-19's Impact on Higher Education -- 3.4 Research Approach -- 3.4.1 Data Analysis -- 3.5 The Delivery of Higher Education During and After the Pandemic -- 3.5.1 Changes in Delivery -- 3.5.2 Challenges in Online Learning -- 3.5.3 Student Management -- 3.6 Management of Universities -- 3.6.1 Financial Challenges -- 3.6.2 Changing Priorities -- 3.6.3 Resource Management -- 3.7 Discussion -- 3.8 Conclusion -- Appendix A -- Author's Insight -- References -- 4 Transformative Value Co-creation in Healthcare Services in the COVID-19 Era: The Case of Centro Cardiologico Monzino -- 4.1 Introduction -- 4.2 Research Setting: Centro Cardiologico Monzino -- 4.3 Service Ecosystems and Transformative Value Co-creation in Centro Cardiologico Monzino -- 4.3.1 Newfangled Actors Engagement -- 4.3.2 Resource Integration for Transformative Value -- 4.3.3 Newly Emerging Barriers and Tensions -- 4.4 Transformative Value Co-creation Framework with New-Fangled Actors -- 4.5 Conclusions and Managerial Implications -- Authors' Insight -- References -- 5 Technology Perception and Productivity Among Physicians in the New Norm Post-pandemic: A Dynamic Capabilities Perspective -- 5.1 Introduction -- 5.2 Electronic Medical Record (EMR) System in Healthcare Service -- 5.3 Theory and Hypotheses Development -- 5.3.1 Dynamic Capabilities Theory -- 5.3.2 A Unified Theory of Acceptance and Use of Technology (UTAUT2) -- 5.3.3 Conceptual Framework -- 5.4 Methodology -- 5.4.1 Data and Sampling Design -- 5.4.2 Content Validity -- 5.4.3 Results -- 5.5 Healthcare Service Management Insights and Lessons Learned -- 5.6 Conclusion -- Appendix: Full List of Survey Instruments -- Authors' Insight -- References -- 6 How COVID-19 Has Changed the Digital Trajectory for Professional Advisory Firms -- 6.1 Introduction: Why This Chapter Is Important. 6.2 Method: Collection and Understanding of Evidence from the Field -- 6.3 Theoretical Framework -- 6.3.1 Theories Describing the Empirical Context of Professional Advisory Firms -- 6.3.2 Theoretical Fields: Change and Digital Transformation -- 6.3.3 Lasting Implications of Technological Shifts in Organizational Systems and Society -- 6.4 Findings and Data Analysis: What We Learned from the Field -- 6.4.1 What Digital Effects Did We See for Professional Advisors? -- 6.4.2 Have Change Barriers Been Broken? -- 6.4.3 What Does This Mean for the Future? -- 6.5 Discussion: Rapid Digital Transformation of Professional Advisory Firms -- 6.5.1 How Can We Understand Digital Transformation During the COVID-19 Outbreak? -- 6.5.2 A Shifted Digital Trajectory Departing from the New Normal -- 6.6 Conclusion -- Authors' Insight -- References -- 7 The Lotus in the Mud: A Conceptual Model of Livestream Yoga Service Experience -- 7.1 Introduction -- 7.2 The Origin, Globalization and Utility of Yoga -- 7.3 An Overview of Yoga Consumers -- 7.4 The Impact of COVID-19 on Yoga Service Sector -- 7.5 The Case for Studying Livestream Yoga Service Experience -- 7.6 Conceptual Model of the Yoga Livestream Service Experience -- 7.6.1 Antecendents of Livestream Yoga Service Experience-Teaching Factors -- 7.6.2 Antecedents of Livestream Yoga Service Experience-Technological Factors -- 7.6.3 Dimensions of Livestream Yoga Service Experience -- 7.6.4 Consequences of Livestream Yoga Service Experience -- 7.7 Discussion -- Appendix -- Author's Insights -- References -- 8 Technology and Innovation to Weather the Storm?-A Case Study of the Role of Technology and Innovation for Startup Survival in Shanghai, China -- 8.1 Introduction -- 8.2 Case Description -- 8.2.1 Responses to COVID-19 in China -- 8.2.2 Startup Cases: Impacts and Responses -- 8.3 Discussion. 8.3.1 Use of Online Technologies -- 8.3.2 The Role of Entrepreneurship Ecosystem for the Startup Survival -- 8.4 Concluding Remarks -- Authors' Insights -- References -- 9 Enhancing Transportation Service Experience in Developing Countries: A Post Pandemic Perspective -- 9.1 Introduction -- 9.2 Transportation in Nigeria -- 9.3 Case Study Analysis of COVID-19 Induced Transport Service Delivery in Lagos, Nigeria -- 9.3.1 Quantitative Data Analysis and Result -- 9.3.2 Qualitative Data Analysis and Result -- 9.4 Enhancing Transport Service Experience -- 9.4.1 Customer Engagement -- 9.4.2 Service Design -- 9.4.3 Service System and Process -- 9.4.4 Newly Emerging Product-Service Systems -- 9.5 Conclusion -- Appendix -- Author's Insight -- References -- 10 Post-pandemic Penury of the Financially Marginalized in India: Coping with the New Normal -- 10.1 Introduction -- 10.2 Impact of COVID 19 -- 10.3 Measures Taken by Government of India to Alleviate the Problems -- 10.4 Implications of the Package for the Poor People and Micro Small and Medium Enterprises -- 10.4.1 Suggestions for Easing Out the Credit Delivery Challenges -- 10.5 Category Wise Requirements, Measures Taken by the Government and Identification of Gaps -- 10.5.1 High Impact Category -- 10.5.2 Medium Impact Category -- 10.5.3 Low Impact Category -- 10.6 Suggestions by the Experts Not Yet Implemented by the Government of India -- 10.7 Coping with a New Normal -- 10.8 Conclusion -- Authors' Insights -- References.
9789813341265
Electronic books.
HF5549-5549.5