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Working the phones : control and resistance in call centres /

Woodcock, Jamie,

Working the phones : control and resistance in call centres / Jamie Woodcock. - 1 online resource (202 pages)

Includes bibliographical references and index.

ISBN: 9781786800145 (e-book)

Subjects--Topical Terms:
Call centers--Social aspects--Great Britain.
Call center agents--Great Britain.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HE8788 / .W663 2017

Dewey Class. No.: 658.812

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