Information technology in the service society a twenty-first century lever /

Information technology in the service society a twenty-first century lever / [electronic resource] : Committee to Study the Impact of Information Technology on the Performance of Service Activities ; Computer Science and Telecommunications Board ; Commission on Physical Sciences, Mathematics, and Applications, National Research Council. - Washington, D.C. : National Academy Press, 1994. - xiii, 270 p. : ill.

Includes bibliographical references.


Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.






Information technology.
Service industries--Automation.


Electronic books.

HC79.I55 / I5396 1994