The quality infrastructure : measuring, analyzing, and improving library services /

The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy. - 1 online resource (201 pages) : illustrations

Includes index.

9780838994962 9780838994955 9780838994979


Academic libraries--Evaluation--United States--Case studies.
Research libraries--Evaluation--United States--Case studies.
Public services (Libraries)--Evaluation--Case studies.
Libraries--Quality control--Case studies.
Library administration--United States--Case studies.
Library administration--Canada--Case studies.


Electronic books.

Z675.U5 / .Q35 2014

025.5/87